If you run a small business, you’ve likely heard the phrase “the customer is king”, which emphasises the value of keeping customers satisfied. It’s an age-old sentiment, but one that’s… Read more »
Customer Service
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Facebook Messenger for business: Is it worth it?
Most SMEs do not consider using Facebook Messenger for business – but that’s usually because they don’t know they can! It can be an effective tool if used correctly, so… Read more »
Do Scotland’s travel companies pay attention to Social Media?
Every day, hundreds of commuters turn to social media to engage with the travel companies getting them to and from work. Sometimes it’s a complaint about rail delays, sometimes it’s a… Read more »
How Social are the UK Banks?
Last week, I tested the UK’s Broadband providers, this week it was the UK Banks. #AreYouListening is my (not very scientific) Social Media mentions challenge – where I reach out… Read more »
Do big brands really listen on Social Media?
Big brands say they listen to their customers, but do they really? They say they welcome feedback, and make use of social media to help and support their users. They… Read more »
Why it’s nice to be nice.
I’m a nice guy. Honest I am.. sure there are times when I’m not at my best, and have the odd bad day, but on the whole – I’m one… Read more »